Privacy Policy

National Express LLC, and its affiliated companies and subsidiaries (collectively, National Express LLC) are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Policy applies to any of our websites (each a “Site”) where this Policy is posted, and governs data collection and usage. By using a Site, you consent to the collection, use and sharing of your information as described in this Policy. If you do not agree to our Privacy Policy, please do not use this Site. Your use of this site is also subject to the website Terms of Use.

Information We Collect

National Express LLC collects personally identifiable information, such as e-mail addresses, name, home or work address or telephone number when that information is provided or authorized by site visitors. National Express LLC may also collect anonymous demographic information for the purposes of improving our site design and content and to measure visitor access. Examples of this type of information include ZIP codes, age, gender, preferences, interests and favorites. This information is not considered personally identifiable information.  However, should any general demographic information be linked to personally identifiable information, we will treat all such information as the latter.

National Express LLC also automatically collects information about the device and software used to access our website including IP addresses, browser type, domain names, access times, and referring website addresses. This information is used by National Express LLC for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Site.

National Express, LLC may obtain information about you from other sources, including commercially available sources, such as data aggregators and public databases, or social networks that you use to connect with us. This information may include your name, demographic information, interests, and publicly-observed data, such as from social media, online activity, and shopping behavior. We may combine this information with the information we collect from you to help us tailor our communications to you and to improve our services.

Use of your Personal Information

National Express LLC uses the information we collect to deliver the services you have requested and to inform you of other products or services available from National Express LLC .  The following are examples of how we may use the information we collect:

  • Operate the Site and deliver the services you have requested.
  • Respond to your comments, questions or requests for customer support.
  • Contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
  • Deliver customized content and advertising based on your preferences or interest in a particular subject area.
  • Develop our services.
  • Protect the security or integrity of the Site.
  • Enforce our Terms and Conditions

Sharing Information

National Express LLC does not sell, or otherwise disclose information about the visitors to our Site, except as described in this Policy. National Express LLC may, from time to time, share information collected from and about you:

  • Between National Express LLC affiliates and subsidiaries.
  • To contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party.
  • To third party service providers National Express LLC has retained to perform a business, professional or technical support function for us, including to the extent necessary or desirable to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. These service providers may have access to personally identifiable information about our visitors to our Site, if it is needed to perform these functions for National Express LLC, but they are prohibited from using or disclosing your personally identifiable information except as necessary to perform services on behalf of National Express LLC or to comply with legal requirements.
  • As necessary to investigate or prevent an actual or suspected crime or injury to ourselves or others, as permitted by law.
  • If we believe that there has been a violation of our Terms of Use or of our rights or the rights of any third party.
  • To respond to judicial process or provide information to law enforcement authorities, regulatory agencies, or other government officials, or otherwise as required by law.
  • As part of the sale, acquisition, merger, consolidation, reorganizations, bankruptcy, or other corporate change involving National Express LLC, its affiliates, or its subsidiaries.
  • As otherwise described to you at the point of collection.

Use of Cookies and Other Technologies

National Express uses a variety of technologies to assess how you use our Site and to help personalize your online experience.  These tools include cookies, web beacons, pixel tags, log files, or local shared objects (such as Flash cookies).  

A cookie is a text file that is placed on your hard disk by a web server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.  You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Site or take full advanatage of our services

National Express LLC keeps track of the pages our customers visit within the Site, in order to determine what National Express LLC services are the most popular. This data is used to deliver customized content and advertising within the Site  to customers whose behavior indicates that they are interested in a particular subject area.

Web beacons, pixel tags and other technologies sometimes work with cookies and other means within our applications to uniquely identify your device. These other technologies help enable features on our websites and within our mobile applications.

Public Forums

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through National Express LLC public message boards, this information may be collected and used by others.

Children’s Online Privacy

We do not intend to collect personal information online from children under 13 or as defined by local requirements, except on sites specifically directed to children. On those Sites we follow applicable data protection laws.

[FOR SITES WITH CHILDREN’s CONTENT] Special Note for Parents and Legal Guardians

It is National Express LLC’s intention to adhere to the requirements of the Children's Online Privacy Protection Act of 1998 (COPPA) and the Children's Advertising Review Unit (CARU) guidelines on the Site.

National Express LLC makes every effort to make your and your child's visit safe and enjoyable, we urge you to follow common sense when disclosing personal information on the Site or any other site, and we encourage you to monitor your child's online use and to help us protect your child's privacy by instructing your child never to provide personal information on this Site or any other without your permission.

[FOR SITES WITH CHILDREN’s CONTENT]  Children Under 13 Collection and Use of Children's Personal Information

National Express LLC may collect and store personal information about children under 13 years of age ("children" or "child") if this information is submitted by the parent or guardian in connection with any of our website registrations. To determine who is younger than 13 years old and whether parental consent is required, National Express LLC asks all prospective registrants to submit their date of birth. Those users that indicate they are less than 13 years of age are taken through a parental consent process. When provided by the parent or guardian, National Express, LLC may collect and store the following types of personal information about a child under 13: name, email address, parent's or guardian's name, and parent's or guardian's email address. National Express, LLC may also collect the child's mailing address when necessary to fulfill a transaction, such as sending the winner of a contest or sweepstakes the awarded prize. National Express LLC may also collect demographic information about a child such as the child's date of birth, gender, and other preferences; and, combine such information with the child's personal information. National Express LLC will only collect this information if it believes that it is voluntarily submitted to us by the child's parent or guardian. For information on how National Express LLC uses cookies and other information collection tools, please see our section above.

Once collected, a child's registration information may be used to: (a) fulfill a transaction, such as ship products that have been purchased or send the winner of a contest or sweepstakes the awarded prize, or (b) send the child requested promotional materials, including information about new products, contests, features and enhancements, special offers, and other events of interest (e.g., Birthday Club e-mails). We may also use the information for our internal marketing and demographic studies so that National Express LLC can improve the services we provide our visitors and to better meet their needs.

Please note that National Express LLC is prohibited from conditioning a child's participation in an activity - like contests - on the child's disclosure of more personal information than is reasonably necessary to participate in the activity. This means that if National Express LLC does not need a specific piece of information (like the child's phone number) to allow the child to participate in a contest, we simply will not ask for it.

Security of your Personal Information

National Express LLC secures your personal information from unauthorized access, use or disclosure. National Express LLC secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Your California Privacy Rights

California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. National Express, LLC does not share your personal information with third parties for their marketing purposes without your consent.

Use of Third Party Websites.

National Express LLC Sites may contain links to third-party websites.  National Express LLC is not responsible for the privacy practices or other content on websites outside of the National Express LLC Sites.  We encourage you to review the privacy statements of third party websites that you choose to link to from a National Express LLC Site so that you can understand how those websites collect, use and share your information.

Changes to this Policy

National Express LLC will occasionally update this Privacy Policy to reflect company and customer feedback. When we make a material change to this Policy, we will inform you by posting a notice on the home page of this Site and by changing the date on this page noting when the Policy was last updated.  National Express LLC encourages you to periodically review this Policy to be informed of how National Express LLC is protecting your information.

Contact Information

National Express LLC welcomes your comments regarding this Statement of Privacy. If you believe that National Express LLC has not adhered to this Statement, please contact National Express LLC at . We will use commercially reasonable efforts to promptly determine and remedy the problem.

Updated February 2017

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